FREQUENTLY ASKED QUESTIONS
What is CelebrityGreetings.PH ?
CelebrityGreetings.PH let’s you order personalized video greetings and shoutouts from your favourite Celebrities
How can I order a CelebrityGreetings.PH personalized video?
Pick your favorite celebrity/ies from our Celebrity roster here and click Buy Now. After your payment is successful, you will be receiving a confirmation email from us about your order. Please expect your video based from the lead time stated on your chosen Celebrity’s product page or a maximum of 7 days.
Please note that the said payment is subject to refund if the Celebrity will not be able to send the requested CelebrityGreetings.PH video within 7 days.
What if the Celebrity I want a video from is not part of the roster?
Message us via our Contact Us page or Sign-up in our newsletter so we can inform you when your preferred Celebrity joins us.
How much is a CelebrityGreetings.PH video?
Each Celebrity sets the price of his/her CelebrityGreetings.PH video. The price of each CelebrityGreetings.PH video is shown on each Celebrity’s page. Please note that the Celebrity can change his/her price at any time. If your booking was placed prior to any increase or decrease in the Celebrity’s price, you will be charged the price when you booking was made. If your booking has expired (for any reason including Celebrity not being able to do the video at once), you will have to pay the new price if you still want to rebook again.
Can I Order a video as a gift for my family and friends?
Yes. Kindly indicate the name and occasion being celebrated in the Video Order Request Form. Please note that there is a 350 character limit in the personalized Video Order Request Form as suggestions on what the Celebrity can talk about.
Can I cancel my request once I have placed the Order?
No. This is an order for a personalized service. Thus when the Celebrity starts creating the CelebrityGreetings.ph video (at any minute after your Order placement), the Celebrity shall have started rendering the service. The video may have already been started or completed at any time after your Order placement and has just not yet been sent to you. Thus, all requests are final, and the only way you will get your payment credited back to you is when the Celebrity does not submit the video within the 7day period; after which, you can request for another Celebrity or a full refund. Please note that price difference between original and succeeding Celebrity shall be paid prior to sending the new Video Order Request Form to next Celebrity. 7 day period shall commence again after informing us of your new choice and sending of proof of payment via our contact channels whichever is later.
How long after my Video Order request date will I receive my CelebrityGreetings.PH video?
Celebrity will be given up to seven days to fulfill the Video Order. If your Video isn’t completed within seven days, it will expire, and you can request for another Celebrity or a full refund.
Am I guaranteed that the Celebrity I select will make my requested CelebrityGreetings.PH video?
No. Any Celebrity has the option to accept or decline any request that comes through for whatever reason; thus, we do not guarantee that your ordered video will be made. We do, however, guarantee that your full payment will be refunded if a CelebrityGreetings.PH Video will not be sent to you within the 7 day period, unless Celebrity has questions on your instructions. In this case, an allowance of 5 days shall be given the Celebrity to complete the video from the day you replied on the query.
How will I receive my CelebrityGreetings.PH video order?
Your CelebrityGreetings.PH video will be sent via email.
Can I download and keep my CelebrityGreetings.PH video and upload it online?
You have a non-commercial and personal license to use it; thus, you may upload to your PERSONAL Facebook or PERSONAL Instagram account. You can not upload in a Company, Business account or Fan Page. If you will gift or forward the video to someone else, you will have the responsibility to inform them that use shall be limited to PERSONAL ACCOUNTS ONLY. It is also prohibited to attach any advertising materials of any kind to the video. Note that you will have to upload the material as is. You can not add, delete, revise or edit the material in any way whatsoever. Celebrity can claim for Endorsement Talent Fees and damages and/or CelebrityGreetings.PH Management can claim for damages and any other fees and/or payments for said revisions in material/use of material other than for said Personal Use as provided for in the Video Order Request Form.
Does the CelebrityGreetings.ph logo have to stay on a CelebrityGreetings.ph video?(CelebrityGreetings.ph reserves the option to place a small logo at the lower or upper hand corner of the video as it deems fit)
Yes. In ordering the CelebrityGreetings.ph video, you agree that should we opt to place our logo in the video, the CelebrityGreetings.ph logo must remain visible and cannot be removed, altered, modified, covered or cropped.
How many text characters are available in making a request?
All CelebrityGreetings.ph requests must fit within the 350 character limit.
Please note that CelebrityGreetings.PH does not guarantee Celebrity will say everything or any at all that is written on the Video Order Request Form. The description you will send is just a suggestion. Celebrity has the option not to use it.
The main generic greeting, including your name and the name of the Celebrator are the only things we guarantee for any video submitted. If video submitted by Celebrity does not contain main greeting, your name or the name of the Celebrator, you can request for a redo. If Celebrity does not submit a revised video within 5 days (after the initial 7 days), you may request for a full refund.
Please note that except for non-submission of the video by the Celebrity within 7days or Celebrity does not redo the video in the event of exclusion of or erroneous main generic greeting, your name and name of Celebrator in the submitted video with the additional 5 days, no other request for refunds can be made.
Can I edit the content of a CelebrityGreetings.ph video?
All CelebrityGreetings.ph videos must be posted unedited.
Please note that all CelebrityGreetings.ph whether bearing our logo or not remain the property of CelebrityGreetings.ph
What Celebrity and CelebrityGreetings.ph give you is a non-commercial and personal license to use it; thus, you may upload to a PERSONAL Facebook or PERSONAL Instagram account. If you will gift or forward the video to someone else, you will have the responsibility to inform them that you/they/ any third party can not add, delete, revise or edit the material in any way whatsoever.
Note that Celebrity can claim for Endorsement Talent Fees and/or damages and/or CelebrityGreetings.PH Management can claim for damages and any other fees and/or payments due us for any said revisions in material/use of material other than for said Personal Use as provided for in the Video Order Request Form.
What happens if I am unhappy with the completed CelebrityGreetings.ph video?
A CelebrityGreetings.ph video may not be returned or exchanged and no refunds will be issued in such a circumstance except for any of the ff reasons:
1. Celebrity does not include at least a generic greeting correct for the occasion as indicated in the Video Order Request Form